General terms of purchase in connection with the booking of activities

TERMS OF PAYMENT
For all activities with Arctic Husky Travellers, the full amount is payable at the time of booking.
 
TERMS OF CANCELLATION
Any cancellations must be made directly to Arctic Husky Travellers. Such cancellations must be in writing on e-mail to post@huskytravellers.com
The following cancellation fees apply:
  • 22 days or more before the date of the activity: 2,5 % of the amount paid.  
  • 21 – 8 days before the date of the activity: 50% of the amount paid.
  • 7 days or less before the date of the activity: 100% of the amount paid.
We recommend all our guests to have a valid travel ensurance.
We provide a 48 hours Covid-19 guarantee for our guests. This means that Husky Travellers refunds 97,5% of the price, for activities booked directly with Husky Travellers, up to 48 hours before the start of the activity. It is assumed that the cancellation is due to the customer not being able to arrive due to Covid-19 related circumstances, such as canceled flights, imposed quarantine periods and closed borders. This counts for both individuals and groups.

We encourage all our guests who wish to cancel to change the dates of their booking instead free of charge.
RESPONSIBILITY
Arctic Husky Travellers is fully responsible for delivery of the service.
 
THE CUSTOMER’S RESPONSIBILITIES
The customer is obliged to familiarize himself/herself with the terms of sale for each activity, and to convey this information to other participants they have booked on behalf of. Furthermore, the customer and any other participants is obliged to follow any instructions given by Arctic Husky Travellers and/or the guides.
The customer and the other participants are responsible for assessing their physical and/or mental shape in relation to the content of the tour, preferably before booking the activity. It is not permitted for participants to bring privately owned weapons or pyrotechnic devices on the tours under any circumstances.
Arctic Husky Travellers may not be held liable for any accidents and injuries which are beyond our control. Arctic Husky Travellers reserves the right to refuse participation in an activity in the event that the customer, and/or any other participants they have booked on behalf of, is regarded as a threat to their own safety or the safety of the other participants, or if the customer/participant behaves in such a way that he/she is a major nuisance to the other tour participants. If the tour is delayed, changed or cancelled due to one or more of the participants not following our instructions, the participant(s) concerned may be held financially liable for any additional costs incurred.
 
INSURANCE
Arctic Husky Travellers is insured for liability through our insurance company. Arctic Husky Travellers have also provided the necessary security to the Governor of Svalbard. This covers expenses in connection with any rescue operations, among other things.
The customer, and any other participants they have booked on behalf of, is recommended to take out travel insurance. Each customer/participant has a personal responsibility to ensure that such travel insurance has been taken out before participating in the activity.
 
CHANGES TO THE ITINERARY/UNFORSESEEN CIRCUMSTANCES
Arctic Husky Travellers reserves the right to change departure times or cancel tours up until the scheduled starting time of the tour in the event of there being insufficient participants in relation to the minimum number specified or tin the tour description on the website.
Likewise, Arctic Husky Travellers reserves the right to cancel tours up until the scheduled starting time due to weather and snow conditions, force majeure or other circumstances beyond the company’s control, which prevent the activity from being implemented in a safe manner.
In cases where it is necessary to make changes to the route/content of the activity due to unforeseen circumstances/weather conditions, this will not affect the price of the activity. If Arctic Husky Travellers cancels a tour, we will refund 100% of the payment.
Arctic Husky Travellers will attempt to the extent possible to carry out the trip as described. The safety of our guests and our dogs will always be our first priority.
 
DISCLAIMER
Arctic Husky Travellers is not liable for any errors in or changes to the tour descriptions and prices at www.huskytravellers.com  or at www.visitsvalbard.com.
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