TERMS OF PAYMENT
For all activities with Arctic Husky Travellers, the full amount is payable at the time of booking through Visit Svalbard booking portal. We use Easy net which ensure safe payment. Refund due to cancellations etc can only be done to the same card as the payment card. For wire transfers an issued invoice from Arctic Husky Travellers is needed before payment can be done.

TERMS OF CANCELLATION
Any cancellations must be made directly to Arctic Husky Travellers. Such cancellations must be in writing on e-mail to post@huskytravellers.com. 

We are member of Visit Svalbard and follow their cancellation rules for all our half- and full day trips. For the overnight trips we have other cancellation rules – see below.

For half- and full day trips the following cancellation fees apply:
22 days or more before the date of the activity: 100% refund
21 – 8 days before the date of the activity: 50% of the amount paid.
7 days or less before the date of the activity: no refund, but your insurance may cover it.
We recommend all our guests to have a valid travel ensurance.

For overnight trips the following cancellation rules apply:
90 days or more before the date of the activity: 100% refund
89 – 50 days before the date of the activity: 50% refund
49 – 20 days before the date of the activity: 30% refund.
19 days or less before the date of the activity: no refund, but your insurance may cover unforseen things.

RESPONSIBILITY

Arctic Husky Travellers is fully responsible for delivery of the service.

THE CUSTOMER’S RESPONSIBILITIES
The customer is obliged to familiarize himself/herself with the terms of sale for each activity, and to convey this information to other participants they have booked on behalf of. Furthermore, the customer and any other participants is obliged to follow any instructions given by Arctic Husky Travellers and our guides.
The customer and the other participants are responsible for assessing their physical and/or mental shape in relation to the content of the tour, preferably before booking the activity.

It is not permitted for participants to bring privately owned weapons or pyrotechnic devices on the tours under any circumstances.
Arctic Husky Travellers may not be held liable for any accidents and injuries which are beyond our control. Arctic Husky Travellers reserves the right to refuse participation in an activity in the event that the customer, and/or any other participants they have booked on behalf of, is regarded as a threat to their own safety or the safety of the other participants, or if the customer/participant behaves in such a way that he/she is a major nuisance to the other tour participants. If the tour is delayed, changed or cancelled due to one or more of the participants not following our instructions, the participant(s) concerned may be held financially liable for any additional costs incurred.

INSURANCE
Arctic Husky Travellers is insured for liability through our insurance company. Arctic Husky Travellers have also provided the necessary security to the Governor of Svalbard. This covers expenses in connection with any rescue operations, among other things.
The customer, and any other participants they have booked on behalf of, is recommended to take out travel insurance. Each customer/participant has a personal responsibility to ensure that such travel insurance has been taken out before participating in the activity.

CHANGES TO THE ITINERARY/UNFORSESEEN CIRCUMSTANCES
Arctic Husky Travellers reserves the right to change departure times or cancel tours up until the scheduled starting time of the tour in the event of there being insufficient participants in relation to the minimum number specified or tin the tour description on the website.
Likewise, Arctic Husky Travellers reserves the right to cancel tours up until the scheduled starting time due to weather and snow conditions, force majeure or other circumstances beyond the company’s control, which prevent the activity from being implemented in a safe manner.
In cases where it is necessary to make changes to the route/content of the activity due to unforeseen circumstances/weather conditions, this will not affect the price of the activity. If Arctic Husky Travellers cancels a tour, we will refund 100% of the payment.
Arctic Husky Travellers will attempt to the extent possible to carry out the trip as described. The safety of our guests and our dogs will always be our first priority.

DISCLAIMER
Arctic Husky Travellers is not liable for any errors in or changes to the tour descriptions and prices at www.huskytravellers.com  or at www.visitsvalbard.com.

RESPONSIBILITY
Arctic Husky Travellers is fully responsible for delivery of the service.

THE CUSTOMER’S RESPONSIBILITIES
The customer is obliged to familiarize himself/herself with the terms of sale for each activity, and to convey this information to other participants they have booked on behalf of. Furthermore, the customer and any other participants is obliged to follow any instructions given by Arctic Husky Travellers and our guides.
The customer and the other participants are responsible for assessing their physical and/or mental shape in relation to the content of the tour, preferably before booking the activity.

It is not permitted for participants to bring privately owned weapons or pyrotechnic devices on the tours under any circumstances.
Arctic Husky Travellers may not be held liable for any accidents and injuries which are beyond our control. Arctic Husky Travellers reserves the right to refuse participation in an activity in the event that the customer, and/or any other participants they have booked on behalf of, is regarded as a threat to their own safety or the safety of the other participants, or if the customer/participant behaves in such a way that he/she is a major nuisance to the other tour participants. If the tour is delayed, changed or cancelled due to one or more of the participants not following our instructions, the participant(s) concerned may be held financially liable for any additional costs incurred.

INSURANCE
Arctic Husky Travellers is insured for liability through our insurance company. Arctic Husky Travellers have also provided the necessary security to the Governor of Svalbard. This covers expenses in connection with any rescue operations, among other things.
The customer, and any other participants they have booked on behalf of, is recommended to take out travel insurance. Each customer/participant has a personal responsibility to ensure that such travel insurance has been taken out before participating in the activity.

CHANGES TO THE ITINERARY/UNFORSESEEN CIRCUMSTANCES
Arctic Husky Travellers reserves the right to change departure times or cancel tours up until the scheduled starting time of the tour in the event of there being insufficient participants in relation to the minimum number specified or tin the tour description on the website.
Likewise, Arctic Husky Travellers reserves the right to cancel tours up until the scheduled starting time due to weather and snow conditions, force majeure or other circumstances beyond the company’s control, which prevent the activity from being implemented in a safe manner.
In cases where it is necessary to make changes to the route/content of the activity due to unforeseen circumstances/weather conditions, this will not affect the price of the activity. If Arctic Husky Travellers cancels a tour, we will refund 100% of the payment.
Arctic Husky Travellers will attempt to the extent possible to carry out the trip as described. The safety of our guests and our dogs will always be our first priority.

DISCLAIMER
Arctic Husky Travellers is not liable for any errors in or changes to the tour descriptions and prices at www.huskytravellers.com  or at www.visitsvalbard.com.